New patients are welcome at Signal Health Tusmore. GP appointments are available Monday to Friday, with same-day and next-day appointments often available. Book Online Here.You can book online at any time through HotDoc or call our reception team during practice opening hours.Standard appointments are usually 10–15 minutes and are suitable for discussing one straightforward health concern.Continuity of care is important to us. Wherever possible, we will help you see your regular GP or preferred practitioner. If your GP is unavailable and you require more immediate care, our reception team can discuss the available options with you.If you have an urgent medical concern, please contact our reception team so we can help arrange the most appropriate care.Patients can book eligible appointments online through HotDoc using this link Hotdoc or the HotDoc app.If your preferred GP or appointment type is not available online, please call us, as additional appointment options may be available.For a medical emergency, please call Triple Zero (000).

If you have several health concerns, a complex issue or feel you may need additional time with your GP, please book a longer appointment. This allows your GP enough time to properly discuss and assess your concerns. If a standard appointment does not provide enough time, your GP may prioritise the most urgent concerns and arrange a follow-up appointment to discuss the remaining matters.

We're excited to welcome new patients. When you choose us for your healthcare needs, you can be confident in our commitment to delivering exceptional care.Your first visit might be a bit longer than usual, as we want to make sure your doctor understands your health needs thoroughly. To help things go smoothly, please complete our New Patient Information Form. You can download it online and email it back to telehealth@signalhealthtusmore.com.au before your appointment or bring it along when you come in. You can also complete an electronic version when you book online via HotDoc.If downloading it is a hassle, you can also arrive early to your appointment and we'll give you a copy of the form.If you're transferring from another practice, you can fill out our Transfer of Records Form, return it to us and we'll take care of the rest for you. Please note that your previous practice may have a fee to transfer your records.

Your doctor strives to keep things running smoothly and on time for everyone. However, there are instances when urgent cases take precedence which can lead to potential delays. We get it – waiting is not fun for anyone. It can be frustrating for you and a bit stressful for your doctor and our team. Consultations sometimes go beyond the scheduled time, and just a few extra minutes per appointment can add up quickly. While we will do our best to keep things on time on our end, here’s how you can help out: If you know you'll need more time with your doctor, please book a longer appointment online or let our receptionist know when you book your appointment so that we can make sure to allocate a longer slot for you. Be open to the possibility that your doctor might suggest a follow-up visit for any remaining issues. Understand that "fit in" or "brief" appointments are reserved for urgent matters that can't wait. Your doctor will focus on addressing the immediate problem during these appointments. Our reception staff will do their best to keep you informed of any delays when you arrive and you can always ask them for updates while you wait. We appreciate your patience and understanding.

For a medical emergency or serious, life-threatening condition, please call Triple Zero (000) and ask for an ambulance.If you have an urgent medical concern that is not an emergency, please call our reception team. We will ask you some questions so your needs can be assessed and the most appropriate care arranged.Patients who attend the practice without an appointment will be assessed according to clinical need. Urgent concerns will be brought to the attention of the clinical team.If your concern is not urgent, we will offer you the next suitable available appointment, which may be with your regular GP or another available GP.If you are unsure what level of care you need, you may also choose to call Healthdirect on 1800 022 222 to speak with a registered nurse, 24 hours a day, seven days a week.

For a medical emergency or serious, life-threatening condition, please call 000.Our usual practice phone number is answered 24 hours a day, seven days a week. When the practice is closed, your call will be answered by our after-hours answering service. They will take your details and direct or escalate your call according to your needs. Serious, urgent or clinically significant matters may be escalated to your practitioner or a nominated member of our practice team.For health information and advice outside our opening hours, you can contact Healthdirect on 1800 022 222 or visit the Healthdirect website by clicking here. Depending on your needs, you may also be directed to the nearest Emergency Department or advised to contact the practice when it reopens.For children who are unwell outside our opening hours, please call 000 in an emergency. For concerns that are not life-threatening, you may consider the WCH Child and Adolescent Virtual Urgent Care Service, where appropriate. For routine matters, including appointment requests, repeat prescriptions, referrals, billing questions or paperwork, please book online through HotDoc at any time or contact our reception team when our practice reopens.

We encourage all patients to come to the practice for consultations with their doctor whenever possible. However, we understand that sometimes health conditions can make it challenging. If Telehealth is not suitable and you're a regular patient and live reasonably close, you can discuss the possibility of a home visit with your doctor. If they agree, we'll work together to make the necessary arrangements. Please be aware that there are fees charged by your doctor for home visits. In situations where a home visit might not be the safest or most practical option, we will explore alternative care options that suit your specific circumstances.

If your plans have changed and you won't be able to make it to your appointment, or if you need to reschedule to a new time, please let us know as soon as possible. By doing this, you're helping us make sure someone else gets a chance to take that appointment slot with your doctor. You can cancel or reschedule online or give us a call. There is a fee equivalent to a standard consultation if you cancel less than 2 hours before your appointment which is charged at the discretion of your doctor.