Telehealth gives you the opportunity to have an appointment with your doctor via phone or video call, offering a convenient way to get medical advice and treatment without leaving your home. Whether you have a chronic condition, need a mental health check-in, or have a minor illness, most patients are able to use Telehealth. Please keep in mind that some issues, such as physical examinations, vaccinations, wound care, or certain diagnostic tests (like X-rays or blood tests), will still need an in-person appointment. To book a Telehealth appointment, simply use the online booking system through HotDoc or give us a call to book your appointment.

Telehealth is ideal for a variety of services like routine appointments, following up your test results, managing prescriptions, and mental health support, particularly when no physical exam is required. However, it may not be suitable for conditions that necessitate an in-person visit for thorough examinations or immediate treatment. For specific concerns, it's best to consult your doctor to see if telehealth meets your needs.

Booking a telehealth appointment is just as easy as booking an in-person visit. Simply book online through our website or give us a call, and we'll set up a time that works for you. You'll receive a secure link to virtually meet with your doctor.

The payment process for telehealth is straightforward. We'll discuss the payment methods we accept when you book your appointment, which can include direct billing, credit cards, or other forms of online payment.

You can easily check your last visit date through your MyGov or HotDoc account, or by calling us.

If you don't qualify for a Medicare rebate, you can still choose telehealth by paying out-of-pocket. This ensures you continue receiving convenient care. Alternatively, scheduling an in-person visit can re-establish your eligibility for Medicare-rebated telehealth services for the next 12 months.

Yes, Medicare covers telehealth services under specific conditions. Generally, you need to have had a face-to-face appointment with your doctor or at a practice where your doctor is located in the last 12 months. There are exceptions, such as for children under 12 months of age or people affected by natural disasters. We can help you understand if you qualify for these benefits.

Generally, Medicare requires a previous in-person consult to access a rebate for telehealth services. If you're a new patient, contact us to see how we can best meet your needs.